goldstarmarinarentals@gmail.com(604) 336-9178

FAQ


Frequently Asked Questions

  1. Is there a BBQ on the boat?
  • Yes, there is a small BBQ and we recommend bringing hot dogs or simple BBQ items to avoid flare ups.
 

2. What is the minimum age for renting a boat?

  • You must be 21 years of age and have a valid drivers license.
 

3. What is the minimum age for renting a SeaDoo?

  • You must be 19 years of age and have a valid drivers license.  Passengers are required to be at least 6 years of age.
 

4. What is the minimum rental period?

  • The minimum rental period is 2 hours for Pontoons and 1 hour for Sea-Doos.
 

5. Do I need a boating license?

  • We offer a one day boating license.
 

6. Is gas included in price?

  • No, gas and tax are not included in the rental price.
 

7. What is the cancellation policy?

  • No refund of deposit within 7 days of the trip. If you don’t show up, you will be charged the $200 deposit.
 

8. What do you need to rent a boat?

  • A drivers license and credit card for deposit.
 

9. Do we provide safety equipment?

  • We provide life jackets and all the safety requirements provided from the Transport Canada website.
 

10. Is drinking allowed on the boat?

  • Drinking is not allowed on the boat. We have the right to refuse rentals to anyone who we believe is under the influence of alcohol.
 

11. Are there boundaries to where I can’t and can drive?

  • A map will be provided so you can stay within the boundaries. These boundaries are made for the safety of our customers and our inventory.
 

12. When is the last send out for boats and seadoos?

  • 6pm, 2 hours before we close. Please inquire by phone for later bookings. We also provide packages for viewing fireworks.
 

13. When is the best time to be on the water?

  • We suggest mornings as the water is usually calm. There is also less traffic. Please inquire ahead if you want to get out there earlier than opening time.
 

14. Can we provide a driver?

  • We can provide the option of a 3rd party driver. Please ask in advance to schedule.
 

15. Is there a washroom at the marina?

  • We have a washroom available to our customers, located right next to the marina. 
 

16. How long does it take to go past the buoy where you can increase your speed to more than 5 knots?

  • It takes about 20 minutes from our location to pass the buoy after the Burrard bridge.
 

17. Do we provide ice?

  • No, we provide coolers but not ice.
 

18. What happens if you speed where you’re not supposed to?

  • There is a hefty fine of $2,000 for speeding in the 5 knot zones. We take the safety of our environment and sea community very seriously. Please refrain from speeding where you are not supposed to.
 

19. Are you allowed to pick up passengers elsewhere?

  • You are not allowed to pick up passengers elsewhere because of the risk of damages to the inventory while docking. We have staff at our docks to assist with the docking of the inventory.
 

20. Do you provide more time for SeaDoos to get out past the buoy?

  • We do realize that it is a bit far to get past the speed buoys after the Burrard bridge. We give an extra 15 minutes on the seadoos so that you can safely get out there without speeding in the 5 knot zone. Anyone speeding will be fined.
 
 21. When should I arrive for my booking?
  • 30 minutes prior to ensure you have time to complete the necessary paperwork and the go through the safety briefing. If you are late it will cut into your booking time in order to keep all bookings running on time.
 
  22. Is there parking at Goldstar Marina Rentals?
  • Paid parking lots are located throughout the Plaza of Nations and Edgewater Casino. Street parking may also be available along Pacific Or Expo Blvd.
 
  23. Do you have music on board?
  • Our boats have top of the line stereo systems that connect to all devices via USB or Bluetooth.
 
  24. Can I rent the boat on Canada Day and Firework for events?
  • Certainly! Please contact us for packages including a captain.