The time you selected is already booked. During our high season, we are booked up in advance. Please check to see the next available dates and we recommend booking ahead of your boating adventure with Goldstar.
You must be 21 years of age with a valid drivers license.
On weekdays, the minimum rental period for both boats is 2 hours. On weekends, the minimum rental period for boats is 3 hours.
Yes! Gas is included in the price.
Due to high volume of calls and bookings, our employees are busy providing our customers assistance or on the other line. It is best to handle your bookings online or reach us by email. We try to reply within a business day.
A valid drivers license and credit card for deposit are needed. You get charged $200 upon your booking for deposit fee.
No, you do not need a boating license to rent our boats. We supply you with a commercial captain that is knowledgeable of the surrounding areas with plenty of experience so we can make sure everyone has a great time out on the water!
Due to increased damages to boats and to ensure everyone’s safety, our policy has changed to providing professional commercial captains for our guests. The benefits of this change is that it will make guest experiences much more pleasant and safer allowing you to enjoy the scenery, use the BBQ, and not worry about driving our luxurious pontoons in areas you are unfamiliar with.
We always suggest bringing food, snacks, drinks, utensils, propane and cutlery to enjoy our onboard BBQ. We provide the BBQ, cooler, and tongs; guests should bring ice. We recommend outerwear for chillier days, medication if you get seasick, sunscreen, and if you plan on riding during the evening, bug spray. (Please note that there is no BBQ on the Aqua Patio)
We ask for you to arrive 30 mins prior to your booking to ensure you have time to complete the necessary paperwork and safety briefing. If you are late, this will cut into your booking time in order to keep all bookings running on time.
Yes, all our luxury pontoons except for the Aqua Patio offer a small BBQ. We recommend hot dogs or simple BBQ items to avoid flareups.
Yes, all our boats come equipped with top of the line stereo systems that connects to all devices via USB or Bluetooth.
We provide life jackets and all the safety equipments required from the Transport Canada.
Alcohol/drinking is not allowed on the boats. We have the right to refuse rentals to anyone we believe are under the influence of alcohol.
No, we provide coolers but not ice.
There is a hefty fine of $2,000 for speeding in the 5 knot zones. We take the safety of our environment and sea community very seriously. Please refrain from speeding where you are not supposed to.
From our location, it takes about 20 minutes to pass the buoy after the Burrard bridge.
Yes, there is paid metered parking in the surrounding area as well as paid valet parking at the Westin Bayshore Hotel.
We recommend our customers use the washrooms in the hotel before their booking time.
You must inform of your cancellation 7 days prior to your booking for a full refund. Failure to cancel 7 days prior will result in the loss of your deposit. Refunds on cancellations will deduct $6.10 from Stripe processing fee. Please note, it may take up to 15 business days for a refund to be returned (depending on your bank).